1. Some parts of my bike are spoiled. I would like to order the parts from this e-commerce website but I do not know what to order. What should I do?
You should seek advice from your foreman regarding the parts that need to be replaced. Then you can get them from our website to ensure compatibility and originality. 

2. How do I select and purchase parts? 
Step 1: Choose your bike model.
Step 2: Scroll down to choose the parts from Engine or Frame.
Step 3: Choose the parts you need.
Step 4: Add them to cart and check out.
Step 5: Please WhatsApp your order number and we will update the stock availability of the items.
Step 6: After confirming your order, make the payment to our Maybank account. You will receive the tracking number via WhatsApp. Wait for the parts to be delivered to your house. Kindly note that 50% deposit is required for items that are not readily stocked.

3. Can I exchange the products that I purchased?
As the parts are wear and tear products, they are not exchangeable once purchased.

4. Are all the parts on this website ready stock or pre-order products? 
You can check stock availability through WhatsApp.

5. I received broken / damaged products. What should I do?
Snap photos of the products and the courier service slip. Send them to our customer service team via WhatsApp within 7 days. We will arrange for the necessary replacement.

6. I received the wrong products. What should I do?
Snap photos of the products and the receipt from this website within 7 days. Send them to our customer service team via WhatsApp. We will arrange for the necessary replacement.

7. Where are the products from?
They are from China where the original parts manufacturer of ZONTES is based.

1. Is there any minimum purchase requirement?
No. Even if you purchase parts worth only RM1.50, we will still process your payment.

2. How do I make a payment? 
Kindly refer to our customer service.

3. Can I get a refund for my cancelled order?
No, as cancellations are not accepted.

4. Are instalment payments accepted? 
No

5. Are there discounts for bulk purchases?
No. The same prices apply to all purchasers regardless of the number of purchased products.

6. Is there a delivery fee? 
Yes.

7. Can my orders be delivered to an overseas address?
Yes.

1. How do I check / track my order? 
After you have made your purchase, you will receive an email. You can track your parcel via the courier company's online tracking system.

2. Can I choose the courier service? 
No. At the moment, orders are delivered by selected courier services.

3. How long does delivery take?
It usually takes 3 to 5 working days.